With
an emphasis on Support, Fission Chips is ready and
able to provide support as required, both in
emergency, and to proactively maintain systems as
required by the client.
Support Agreements are available with response
times designed to fit the clients Business Model /
Budget.
Service Level Agreements with 24/7 - 2 hour
response and 4 hour fix are also available!
Live System Monitoring is available, and with this
technology our support staff will often have advanced
notice of trouble prior to any problem having a
negative impact on your business.
With GSM and SMS, our support staff can be fully
aware of your system status on a 24/7 basis, and can
be automatically summoned based on SLA targets, and
the nature of the call.
